Actual weight corresponds to the weight of the package, while volumetric weight takes into account the dimensions of the package. For example, if you ordered a tall vase, the volumetric package weight is calculated by dividing the product Length x Width X Height by 5,000.
When your package arrives at our US / UK branch, we calculate both the actual weight and volumetric weight of the package. The higher of these numbers is taken as basis for your package. This procedure is also applied by all airlines and cargo shipping companies after us.